Refund policy

At Okoyes Artistry, customer satisfaction is important to us. We do not accept returns on items unless they arrive damaged or are deemed unusable. If you receive a damaged or defective item, please contact us immediately at okoyes.artistry@gmail.com with your order details and photographic evidence of the issue for further assistance and review.

North Carolina Consumer Rights: Under North Carolina law, consumers have certain rights regarding defective or misrepresented products. If a product is found to be damaged, defective, or not as described, customers may be entitled to a refund, repair, or replacement. We encourage customers to reach out promptly if an issue arises with their order, and we will work diligently to resolve any concerns.

Please note that any return or exchange requests must be submitted within a reasonable timeframe from receipt of the product.